THE MAN WHO MADE VERIZON #1 IN WIRELESS TEACHES MANAGERS HOW TO DRIVE RESULTS, DEVELOP PEOPLE, AND BUILD CAREERS

“Happy employees don’t make good results; good results make happy employees.” This is one of the rules that helped Denny Strigl to transform Verizon Wireless from a regional carrier into a billion-dollar behemoth during his 20 years as president and CEO. Strigl’s long-awaited no-spin/no-fluff guide to results-driven management is custom-made for leaders who are ready to create value, find and support the best people, and succeed in today’s hyper-competitive business environment.

Strigl explains the clear and proven leadership behaviors that managers can adopt to dramatically improve their team’s performance. This book transcends contrarian/tough love management philosophies, instead offering a rock-solid primer to the principles of success. Filled with colorful, “sticky” examples of these rules in action, this is the essential guide to getting results that everyone will love.

KEY CONCEPTS AND SKILLS COVERED IN THE BOOK:

• Good managers focus on the “Four Fundamentals”:
• Grow revenue
• Get new customers
• Keep the customers you already have
• Eliminate costs
• The #1 obligation of all managers is to get results
• Happy employees don’t make good results, good results make happy employees
• The more managers focus on distractions, the less they focus on results
• Good managers don’t blame anybody but themselves when results are not met
• Good news, bad news, any news; good managers will tell it like it is
• If you cannot put your message in clear and concise terms, you cannot expect results to match your goals
• Good managers make decisions and take actions quickly . . . then correct if necessary
• Managers who strive for results must also possess respect for others
• Good managers avoid the “all-about-me” syndrome