Tag Archives: tips

Creating Legendary Customer Experiences: A Buick Story

by Frank Swiatek One of the four fundamentals in our book is to “Keep the Customers You Already Have!”   You can do that with exceptional customer service, delivered consistently. But, here’s a

Hard-Hitting Lesson #5: Tell It Like It Is

by Denny Strigl Hard-Hitting Lesson #5 (part five of the five-part series): Good news, bad news, any news, good managers will tell it like it is. Related Posts: Hard-Hitting Lesson #4: Be